FAQS
How long is your shipping time?
This depends on where you are located. The shipping time to US is about 10-15 working days and to other areas is about 10-15 working days.
How can I get my track&trace code?
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Will my package be delivered to my house or to the post office for me to pick it up?
Your order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
How do I track my order?
For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through: www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au
For worldwide common tracking tool: www.17track.net
Why do I have to pay the standard shipping cost for my order?
In general, the free standard shipping fee is only applicable to orders with a total value (after discount) over US$150.00. Otherwise, the corresponding shipping fee will need to be paid according to the order.
I want to return or refund!
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to service@mardenshop.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.
How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email service@mardenshop.com
Mardenshop Info.
Brand: Mardenshop
Address: Room L18, Room 206, 2nd Floor, No. 91-3, Yuangang North Street, Tianhe District, Guangzhou
(The above address is not the return address, if you want to return, please contact our customer service by email)
E-mail: service@mardenshop.com
Phone number: +86 13719359221
Customer Support: Monday-Friday from 9 am - 5 pm(CST).